Privacy Policy

Please, read this policy and contact us on contact section or send an e-mail to in case you have any questions.

This privacy policy establishes how Torrenigma Escape Room (Torrenigma from now on) uses and protects any information you provide when you use this website. Our company is committed to ensuring all user’s data. When we ask you to provide certain information by which you may be identified when using this website, we assure you that it will be used in accordance with this privacy policy. However, this privacy policy may change from time to time or according to the current legislation. We recommend you to check this page periodically to ensure that you are satisfied with any changes.


We may collect the following personal information: name and surname, contact information including email address or phone number or demographic information such as zipcode. In addition, some specific information may be required to process any order, billing or delivery.


Our website ( uses the information in order to provide the best possible service, particularly to maintain a user registry and improve our services and, as the case may be, our products. Emails may be sent from time to time through our site for a variety of reasons, such as the opening of a new adventure or game, new products, and other marketing information that we believe is relevant to you or may be of benefit to you. In addition, these emails will be sent to the address you provide and may be canceled at any time, generally not exceeding 2 emails per year (to avoid unnecessary spam). Both telephone and e-mail may also be used to contact the user in order to manage reservations, process changes, report incidents or respond to complaints, assessments or claims that due to their exceptional nature require it.

Torrenigma is highly committed to fulfill the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access. Our office is also under video surveillance 24 hours a day.


A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a recurrent website. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services. For more information, please see our cookie policy where everything about it is more detailed.


This website ( may include third-party links to websites that can be useful for you. Once you click on these links and leave our website, we no longer have control over the site to which you are redirected and therefore cannot be responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them and thus avoid any unwanted inconvenience.


At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as the effective reservation for a game, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time without problems. This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with the corresponding court order.

Torrenigma Escape Room

Torrenigma reserves the right to change the terms of this Privacy Policy at any time , according to common sense and current regulations applicable in the European Union.