F.A.Q.

You are locked up in a room but we don’t think it is claustrophobic. There are no minuscule small spaces and the distance to the ceiling is significant or low ceilings and there will always be adequate ventilation. If you are worried about it, you should know that we always keep an eye on what is happening inside (we have cameras and microphones), so you can get out if you are feeling unwell or uncomfortable. This has never happened before.

Although it has a realistic decoration there is unsettling decor and it’s ambient music in order to make create an immersive atmosphere an atmosphere and an immersion, we can assure you it is not scary. It’s like being on taking part in your own suspense or thriller film.
We understand that every player’s experience is different so one player can feel more excited than other.
All you must do is remember that it’s a game and you are not really locked up.

If you want to play alone and you don’t have a partner, don’t be shy let us know it! We can put you with another player in your same situation so you can play together and make a team. We can arrange it provided you both agree will coordinate it with previous consent.

We want to assure you ensure that your experience while playing is the best, so please contact us to talk about the various options for groups of more than 6 players.
Here’s a brief example of how we would do it:

• 7 players: 1 team of 3 people and 1 team of 4 people.
• 8 players: 2 teams of 4 people.
• 9 players: 1 team of 4  people and 1 team of 5 people OR 3 teams of 3 people.

You can fight for the best score with the other team!

We have special offers and gifts to prizes for the teams with the best scores. We will post it on our website, social media and newsletter, which is sent every 3 months to our subscribers.
There are two game: modes: NORMAL & ADVANCED.
The game is exactly the same; same puzzles, same adventure; but in the ADVANCED MODE help is limited.

NORMAL MODE:

• A team that escapes the room has 2000 base points.
• A team that does not escape does not score. Sorry 🙁
• There are 5 chess towers hiding in the room. Each tower the team finds gives you 200 extra points.
• Every second left when you have escaped, will give you 1 extra point.

ADVANCED MODE:

• A team that escapes the room has 2000 base points.
• A team that does not escape the room has 1000 base points.
• There are 5 chess towers hiding in the room. Towers are needed for asking for clues and they are hidden in the room. The towers that you don’t use will give you some 200 extra points. Don’t hesitate and use them in case you need help!
• Every second left when you have escaped, will give you 1 point.

Example 1: the ‘Alpha Team’ escapes in exactly 55 minutes, it found 3 towers and used 2 to ask for clues. They have 2000 points because they escaped. The team had 10 minutes left so 60 x 5 = 300 extra points more. That’s 2300 points. In addition, there is 1 tower that hasn’t been used so they have 200 more points.
+ Total score ‘Alpha Team’: 2500 points.
Example 2: the ‘Bravo Team’ doesn’t escape, which is not unexpected so you don’t have to worry about it. They found 4 towers and used only 1 of them to ask for a clue.
This team has 1000 base points. 3 x 200 = 600 points to be added for the towers it didn’t use. There are no seconds to be added because they didn’t escape so they used the whole hour of the game.
+ Total score ‘Bravo Team’: 1600 points.

Of course! But you should still give it a try…
If you don’t mind about the sale offers and quarterly raffles, you can play without score and you will be free to ask for all the clues you want. This does not mean we will solve your enigmas! You will have to think and do team work!

You can always pay us a visit and we will try to arrange something for you but we highly recommend you to book in advance on our web or via our reservations number (+34 691 91 26 30) so we can guarantee you a specific day and time.
You should keep in mind that there are lots of reservations every weekend, especially on Saturdays.

Of course! It’s a civil right.
We offer you a gift card so you can give this experience to the person you admire or someone you’ve always wanted to see locked up in a room full of padlocks…
In addition, if it is a birthday party, we will gift you a SPECIAL KEY so you can always remember this experience! (It is necessary to provide supporting documentation).

Super yes! We are totally in!
We love surprises and we like to think that we are good at it!
When you book with us, feel free to add why you are coming on the commentary section and we will do whatever is necessary to make you feel like Frodo Bolson Baggins? in the Shire. You will feel at home.

Yes! This is a WONDERFUL experience for families. This game is suitable for children of all ages, as long he/she is they are accompanied by with an adult. It is a good idea for children who are 12 years old they can enjoy the game completely.
Without adults, the age limit is 16. It is funny how good kids are doing a specific activity. Sometimes they are better than adults. We adults tend to split hairs and look for solutions that seem complicated when it is easier that it seems. Kids’ imagination has no limits! Bring your children with you and enjoy a super-fun family activity!

Congratulations!
Yes! But only if you play responsibly. You don’t need to do any physical effort exert yourself to play our games so if you are part of a caring team, we’re sure you’ll do awesome!
We haven’t had any births here yet… will you be the first one? 😀

We usually ask the teams that don’t escape to try to relax so the next team doesn’t get scared. Once the time is finished, we will open the door and you will be able to get out. Don’t worry, most of the teams don’t get to get out. Some challenges are complicated and it’s totally OK not to escape in time. In Spain, Escape Room operators tend to push teams to the limit of time to win (sometimes even drastically manipulating the remaining time!) even though the real success globally level in ESCAPE ROOMS it’s near 40%*. Just about 4 out of 10 teams get to escape!
*(Based on a study statistic of Scott Nicholson, Professor, Game Design and Development de la Wilfrid Laurier University de Brantford, Ontario, Canada). Twitter: @snicholson

We are in Costa del Sol so our clients come from anywhere in the world. That’s why SPANISH and ENGLISH games are available.
All game information and components are international (symbols and numbers) or they will be available in Spanish and English.
Moreover, VISUAL clues will be offered on screen so don’t be scared in case your English or Spanish is not very good.

We are working day and night to design and prepare the second adventure so we can complete it as soon as possible. It would PROBABLY be available for the next summer. If in case you want to, you can subscribe to the newsletter we send six-monthly by sending us an e-mail to info@torrenigma.com and we will tell you when the game and reservations are ready! Two newsletters in a year aren’t that much, aren’t they?

When you make an online reservation and you choose advance payment, you can still cancel the reservation whenever you want to, but in order to get a full refund, you should do so more than 48 hours before the game begins or the payment processor will charge management expenses and you won’t be given a full refund. The best way to avoid this is trying to change a.s.a.p. the reservation scheduling another hour/day.

Escape Rooms games are a wonderful activity for any professional enterprise. You should know that this activity encourages cooperation, communication, problem solving and it helps improving different abilities related to common goals and teamwork. Our human resources team is ready to arrange teams of different quantity of people and to monitor the activity.

Enough questions, aren’t it?
Make sure you arrive on time so we can solve your doubts face to face, in situ.
You can also phone our reservations number +34 691 91 26 30 or write an email and we will solve your doubts.
We will be waiting for you!