F.A.Q.

Well, we do lock up in a room, but we don’t think it’s claustrophobic. There are no tiny spaces, the distance to the ceiling is significant and there will always be adequate ventilation. If you are worried about it, you should know that we always keep an eye on what is happening inside (we have cameras and microphones), so you can get out if you are feeling unwell or uncomfortable. Inside the room there’s a safety key you can use to open the door yourself if you want. Fortunately, this has never happened before (upgraded June 2018).

Although it has a realistic decoration and some background music in order to create an immersive atmosphere, we can assure you it is not scary. It’s like being in your own suspense or thriller film.
We understand that every player’s experience is different, so some players can feel it’s more exciting than others.
All you have to do is remember that it’s a game and that you’re not really locked up.

We usually ask the teams that don’t escape to try to relax so the next team doesn’t get scared. Once time is over, we will open the door and you will be able to get out. Don’t worry, most of the teams don’t manage to get out in time. Some challenges are complicated and it’s totally normal not to escape in time even with help.
In Spain, Escape Room operators tend to make teams win by nearly exhausting the time limit (sometimes even drastically manipulating the remaining time!), even though the real global success rate in ESCAPE ROOMS is near 40%*. Which means that just about 4 out of 10 teams manage to escape!
*(Based on a statistical study carried out by Scott Nicholson, Professor, Game Design and Development at the Wilfrid Laurier University in Brantford, Ontario, Canada). Twitter: @snicholson

If you want to play and you don’t have a partner, don’t be shy and let us know! We could put you with another player in your same situation so you can play together and make a team. We can arrange it provided you both agree. But you will always need a partner!

Congratulations!
Yes! But only if you play responsibly. You don’t need to do any big physical effort to play our games, so as long as you are part of a caring team, we’re sure you’ll do awesome! There’s been more than 25 pregnant women in Torrenigma -that we know- (updated 17th July, 2018).
We haven’t had any births here yet… will you be the first one? 😀

We want to ensure that your experience while playing is the best, so please get in contact with us to talk about the several options for groups of more than 5 players.
Here’s a brief example of how we would do it:

• 6 players: 2 teams of 3 people.
• 7 players: 1 team of 3 people and 1 team of 4 people.
• 8 players: 2 teams of 4 people.
• 9 players: 1 team of 4 people and 1 team of 5 people.
• 10 players: 2 teams of 5 people.

You can compete against the other team for the best score!

You can always pay us a visit and we will try to arrange something for you, but it’s supercalifragilisticexpialidociously recommended that you book in advance through our web or via our reservations number (+34 691 91 26 30) so we can guarantee you a specific day and time.
You should keep in mind that there are lots of reservations every weekend, especially on Saturdays!

Of course! It’s a civil right.
We offer you a Gift Card so you can give this experience to the person you admire or that someone you’ve always wanted to see locked up in a room full of padlocks…
Besides, if it is a birthday party, we will gift you a SPECIAL KEY so you can always remember this experience!

Super yes! We are totally in!
We love surprises and we like to think that we are good at it!
When you book with us, feel free to add why you are coming in the comments section and we will do everything in our hands to make you feel like Frodo Bolson Baggins in The Shire, with a specially friendly game.

Yes! This is a WONDERFUL experience for families. This game is suitable for children of all ages, as long they are accompanied by an adult. It is a good idea for children who are at least 12 years old (so) they can enjoy the game to its fullest.
Without adults, the age limit is 18. It is actually pretty funny how good kids perform with specific activities. Sometimes they are even better than us adults, because we tend to split hairs when it’s easier than it seems. Kids’ imagination has no limits! Bring your little guys with you and enjoy a super-fun family activity!

Given that we are in Costa del Sol, our clients come from many different places. That’s why SPANISH and ENGLISH games are available.
All game information and elements are international (symbols and numbers) and the parts that aren’t will be available in Spanish and English. Moreover, VISUAL clues will be shown on screen, so don’t be scared in case your English or Spanish is not very good.

We have special offers and gifts for the teams with the best scores. We will post them on our social media and newsletter.
There are two game modes: NORMAL & ADVANCED.
The game is exactly the same; same puzzles and same adventure, but in the ADVANCED MODE the help is limited, and is advisable only for veterans (more than 10 escape games done before).

NORMAL MODE:

• A team that escapes the room has 2.000 base points.
• A team that does not escape does not score. Sorry 🙁
• There are 5 chess towers hidden in the room. Each found tower gives you 200 extra points.
• For every second left when you escaped, you will receive 1 extra point.

ADVANCED MODE:

• A team that escapes the room has 3.000 base points.
• A team that does not escape the room has 1.000 base points.
• There are 5 chess towers hidden in the room and they are needed in order to exchange them for clues. The towers that you don’t use will give you some 200 extra points. Don’t hesitate to use them in case you need help!
• For every second left when you escaped, you will receive 1 extra point.

Example 1: the ‘Alpha Team’ plays NORMAL MODE and escapes in exactly 55 minutes, found 3 towers and used 2 to ask for clues. They have 2.000 points because they escaped. The team had 5 minutes left so 60 x 5 = 300 extra points more. That’s 3300 points. In addition, there is 1 tower that hasn’t been used so they have 200 extra points.
+ Total score ‘Alpha Team’: 2.500 points.

Example 2: the ‘Bravo Team’ play ADVANCED MODE and doesn’t escape, which is not unexpected so you don’t have to worry about it. They found 4 towers and used only 1 of them to ask for a clue.
This team has 1.000 base points. 3 x 200 = 600 points are to be added for the towers it didn’t use. There are no seconds to be added because they didn’t escape so they used the whole hour of the game.
+ Total score ‘Bravo Team’: 1.600 points.

Of course! But you should still give it a try…
If you don’t mind about the sale offers and quarterly raffles, you can play without score and you will be free to ask for all the clues you want. This does not mean we will solve your enigmas! You will still have to think and work as a team!

We are working day and night -burning the midnight oil even- in order to design and prepare the third adventure so we can complete it as soon as possible. There’s no provisional release date for it.
In case you want to, you can subscribe to the newsletter we send each year by sending us an email to info@torrenigma.com and we will tell you when the game and reservations are ready! A newsletter at year isn’t too much, is it?

When you make an online reservation and you choose advance payment via PayPal, you can still cancel the reservation whenever you want to.
Nevertheless, in order to get a full refund, you should do it at least 48 hours before the game begins or the payment processor will charge you a management fee in accordance with the amount paid and you won’t be given a full refund. The best way to avoid this is by rescheduling a.s.a.p. the reservation for another hour/day if possible.

Escape Room games are a wonderful activity for all professional enterprises. You should know that this activity encourages cooperation, communication, problem solving and it helps to improve different abilities related to achieving common goals and teamwork. Our human resources team is ready to arrange different sized teams and to monitor the activity.

Probably yes. Everything that’s happened is in the past, we live now and from now on there’s only what we’ll do “hereafter”.
We promised that we’d answer frequently asked questions, so there you go.

Enough questions, don’t you think?
Make sure you arrive on time so we can solve your doubts face to face, in situ.

You can also phone our reservations number (+34) 691 91 26 30 (from 10 am to 11 pm) or send us an email and we will solve your doubts.
We will be waiting for you! 🙂